Correspondence
Online retailers: including mandatory delivery fees in the total price
Open letter to remind online retailers in the UK that mandatory delivery fees must be included in the total price and shown to consumers up front.
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This open letter from the Competition and Markets Authority (CMA) reminds online retailers of the importance of ensuring they make prices clear to consumers up front.
It explains what the law means for delivery fees and what you need to do to comply.
Read our price transparency guidance for more on how to be clear with your pricing practices.