Corporate report

Enterprise Customer Relationship Management Programme Summary Business Case

Summary Business Case for the Enterprise Customer Relationship Management Programme.

• From: HM Revenue & Customs
• Published: 30 October 2026

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Enterprise Customer Relationship Management Programme (ECRM): Summary Business Case

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This Summary Business Case (SBC) sets out the strategic, economic, commercial, financial and management justification for the ECRM Programme, in line with HM Treasury’s Five Case Model and Publishing Business Cases guidance.